Currently we are working on implementation of workflow management in magsuite.com system. Graphical modelling of business processes will be available. Users will be able to freely model any business process which will be mostly beneficial to CRM sybsystem. E.g. it'll be possible to set up sending of scheduled emails (based on templates) to prospects. Or it'll be possible to set up notification of sales managers (or company's top management) of biggest opportunities. Each business object in the system will have number of interfaces which will be used for BPM without any coding.
As implementation framework we use Microsoft Windows Workflow Foundation.
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